447-237-4226

support@blackspectrumnetwork.com

FAQS

Your Questions, Answered

HOW DO I RESCHEDULE MY APPOINTMENT?

When you purchase a service from our website, you will receive a digital confirmation receipt to the e-mail you provided to us during checkout. In this confirmation e-mail, you will see a button that reads "change/cancel appointment." Click this button, and you will be lead through a series of easy-to-follow steps to reschedule your appointment.

IS THERE A GRACE PERIOD THAT I NEED TO ADHERE TO WHEN SCHEDULING MY APPOINTMENT?/WHEN AM I CONSIDERED "LATE" FOR MY APPOINTMENT?

If you have not called your reader within 15-minutes, you have missed your appointment and will need to reschedule it for a future date.

I MISSED MY APPOINTMENT!/I CALLED OUTSIDE OF THE 15-MINUTE GRACE PERIOD. WHAT SHOULD I DO?

Call or text the reader you scheduled your appointment with, and they will give you a coupon code to reschedule your reading, free-of-charge.

I AM UNAVAILABLE DURING THE NORMAL HOURS OF OPERATION. HOW CAN I SCHEDULE AN APPOINTMENT?

Call or text the reader of your choice, and we will find a mutually convenient time to read for you. If you call and no one answers, leave a message, and you will receive a phone call within 48 hours. You can also e-mail contact@blackspectrumnetwork.com [contact@blackspectrumnetwork.com] to schedule an appointment outside of the normal hours available

WHEN WILL I RECEIVE A PHONE CALL?

You will not receive a phone call. You will call the reader of your choice at your scheduled appointment time.

I CALLED THE PHONE NUMBER OF MY READER AT MY APPOINTMENT TIME, BUT NO ONE ANSWERED THE PHONE. WHAT SHOULD I DO?

When this happens, your call will be returned within 15-minutes.

I LIVE OUTSIDE OF/CANNOT MAKE A PHONE CALL TO THE UNITED STATES. HOW CAN I BOOK A READING? IS THERE ANY WAY I CAN GET MY READING THROUGH SKYPE/FACEBOOK MESSENGER?

Yes, you can receive a reading on Skype or Facebook Messenger. Send an email to contact@blackspectrumnetwork.com [contact@blackspectrumnetwork.com].

What is the refund policy?

Refunds for services rendered: Once a service has been provided or rendered, the policy states that refunds are not offered. This means that if you have already received and used the service, you are not eligible for a refund. This policy is commonly applied to services where the provider's time, expertise, or resources have been expended in delivering the service.

Refunds for services not rendered: In cases where a service has not been provided or rendered, the policy states that a refund will be issued. The refund amount will be 100% of the money paid, minus any payment processing fees. This means that if you have paid for a service but haven't received it yet, you are eligible for a full refund, excluding any fees associated with payment processing.

Additionally, the policy specifies that refunds are not available for digital products. Digital products are items or services that are delivered electronically or accessed online. Examples include software downloads, e-books, online courses, or music downloads. The reasoning behind this is that once a digital product has been paid for, it is considered consumed or used, and therefore refunds are not provided.