Your Questions, Answered
When you purchase a service from our website, you will receive a digital confirmation receipt to the e-mail you provided to us during checkout. In this confirmation e-mail, you will see a button that reads "change/cancel appointment." Click this button, and you will be lead through a series of easy-to-follow steps to reschedule your appointment.
If you have not called your reader within 15-minutes, you have missed your appointment and will need to reschedule it for a future date.
Call or text the reader you scheduled your appointment with, and they will give you a coupon code to reschedule your reading, free-of-charge.
Call or text the reader of your choice, and we will find a mutually convenient time to read for you. If you call and no one answers, leave a message, and you will receive a phone call within 48 hours. You can also e-mail firstname.lastname@example.org [email@example.com] to schedule an appointment outside of the normal hours available
You will not receive a phone call. You will call the reader of your choice at your scheduled appointment time.
When this happens, your call will be returned within 15-minutes.
Refunds for services rendered: Once a service has been provided or rendered, the policy states that refunds are not offered. This means that if you have already received and used the service, you are not eligible for a refund. This policy is commonly applied to services where the provider's time, expertise, or resources have been expended in delivering the service.
Refunds for services not rendered: In cases where a service has not been provided or rendered, the policy states that a refund will be issued. The refund amount will be 100% of the money paid, minus any payment processing fees. This means that if you have paid for a service but haven't received it yet, you are eligible for a full refund, excluding any fees associated with payment processing.
Additionally, the policy specifies that refunds are not available for digital products. Digital products are items or services that are delivered electronically or accessed online. Examples include software downloads, e-books, online courses, or music downloads. The reasoning behind this is that once a digital product has been paid for, it is considered consumed or used, and therefore refunds are not provided.